How do I open an account at Stanleybet.ro?

The first step for register an account on Stanleybet.ro is to access the "Register" button at the top right of the home page. As soon as you access it, please fill in your details in the required fields and press the "Continue" button in each of the three steps of the registration process.

How do I activate my Stanleybet.ro account?

Immediately after completing the registration process, we will send you an email with additional instructions to activate your account. The activation process of the Stanleybet.ro account consists of:
• Validate your email address by accessing the validation link;
• Sending the electronic copy of the identity document: www.stanleybet.ro/form

If you did not receive the validation email, please enter and check all the sections of your email address (example: Inbox, Spam, Junk). Remember that for additional assistance, you can contact us via email at [email protected]

How do I close my Stanleybet.ro account?

You can close your Stanleybet.ro account anytime by sending an email request to [email protected] . We inform you that your personal information will not be deleted in the event of temporary suspension or account closure. These will remain stored until the deadline set by the legislation in force, if necessary for audit by the competent Romanian authorities.

What does "Identity Verification" or KYC mean?

Stanleybet.ro is committed in protecting the security of each Stanleybet.ro account, which is why we ask you for a copy of the identity card attesting the authenticity of your account at the time of registration. We inform you that you have 30 days from the time you made the first deposit to send us the copy of your identity card. Otherwise, in accordance with legal provisions, your Stanleybet.ro account will be suspended until the verification of the identity account has been completed.

Why do I have to provide my personal information for registration?

The identification of a player is required both to make a payment and to comply with the legislation in force. It is essential that the name, surname and date of birth be correct because they will confirm the minimum age you need to register as a player. We will keep in touch with you by email and we will inform you about the special promotions that we will offer you.

How do I protect my data?

Stanleybet.ro ensures the confidentiality of the data and transactions of all its clients. In this regard, we make sure we use the latest security technologies to provide maximum protection for your data. Our coded and security systems are subject to extremely rigorous procedures, precisely to minimize the impact of security incidents.

What happens if I forgot my password?

To request a new password, please visit the "Forgot Password" section at the top right of the home page. Then enter your username and click the "Send password" button. In order to recover your password, it is necessary to know the e-mail address with which you registered your Stanleybet.ro account. So, you'll get a password reset link on your email address. Once you have accessed this link, you can log in to your Stanleybet.ro account using your username and password.
You can also request to reset your password via email at [email protected] . Please note that for this variation it is essential to send the request from the address that you have registered in Stanleybet.ro account. Our support colleagues will send you a temporary password that you will need to change when you first log in.

What happens if I forgot my username?

You will find the username in the confirmation mail of your Stanleybet.ro account registration. If you have deleted this email, please send us a request from the email address you used during the registration process to make your user name known to you.

Can I log in if I am abroad?

According to the regulations in force, you can use the Stanleybet.ro account only if you are on the territory of Romania.

How can I change my username?

The username is unique and cannot be changed. Each username can only be registered once.

Cum imi schimb adresa de email folosita la inregistrarea contului?

Te informam ca adresa de email este unica si contul poate fi utilizat de o singura persoana. De aceea, pentru a a-ti putea modifica adresa de email, este necesar sa ne trimiti un email, cu titlul „Modificare adresa email”, de pe adresa pe care o doresti in contul de joc, pe [email protected] care sa cuprinda:
1. Date personale: nume, prenume, nume utilizator, data nasterii;
2. Adresa de email cu care doresti sa fie inlocuita cea din cont;
3. Poza color a cartii de identitate.

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Do I need a special account to play in the CASINO?

Stanleybet.ro account offers you the possibility to enjoy our offer, at the same time, both of sports betting and of casino.

If you do not have a Stanleybet.ro account yet, you must access the section “Register” in the upper right side of the main page and follow the simple registration procedure. After creating the Stanlybet.ro account, log in and click on the “CASINO” rubric in the upper left side of the home page.

If I do not have a laptop, can I access the CASINO section from by telephone?

Yes, you can access Casino section from your smartphone or tablet. We also ask you to consider that certain games are not available.

Where can I find information about offers and promotions of the CASINO?

Log in to your account and access the “PROMO” button in the upper left side of the main page. You will be redirected to the Promotions page of Stanleybet.ro website. Here you can find all promotions eligible at the time your search.

You can also find information about bonuses offered by Stanleybet.ro by following the steps below:
1. Click on the balance or on the username to access your account;
2. Select the “Bonus” section in the open window.

Can I play without betting real money?

Of course, we prepared for you a DEMO version which allows you to play without using real money.

Is there a minimum stake for these games at the CASINO?

The minimum stake differs depending on the supplier and the game.

What do I do if want to suspend my account for a limited period of time?

Login to your Stanleybet.ro account and follow the steps below:

• Click on the balance or on the username to access your account;
• Select the “Account details” section in the open window;
• Click on “Self-exclusion” rubric;
• Select the term you wish to self-exclude for - 7 or 14 days;
• Confirm the application of self-exclusion by click on ok button.

What do I do if I want to permanently suspend my account?

Login to your Stanleybet.ro account and follow the steps below:

• Click on the balance or on the username to access your account;
• Select the “Account details” section in the open window;
• Click on “Self-Exclusion” rubric;
• Select the option “Permanent Suspension";
• Confirm the application of self-exclusion by click on ok button.

Can I set a limit for the deposit?

Yes, we created this possibility for you. To set your own limits for the deposit, please follow the steps below:

• Login to your Stanleybet.ro account;
• Click on the balance or on the username to access your account;
• Select “Account details” and then “Limits”;
• In this window you can set your own deposit limits.
We mention that these limits can be set per day, week or month.

How can I tell that I have become addicted to sports betting?

To prevent players’ addiction, Stanleybet.ro is the founding member of the program "Responsible Gaming".
Thus, in the home page of the website, you will find the section “Responsible Gaming". Access this page and you will be redirected to more information on this topic. Moreover, you can find here a test after which you will receive from “Responsible Gaming” program's specialists a result about your addiction level.

Can I register an account even if I am not 18 yet?

Stanleybet.ro does not accept players under the age of 18 years old.

How do I make a deposit?

Log in to your account and access the “Deposit” button in the upper right side of the home page. Select one of the deposit methods and click on it. It is important to know that when making a first deposit from the card, it must be registered.

Which are the accepted payment methods?

Payment methods accepted by Stanleybet.ro are:

• Debit card such as Visa debit;
• Credit card such as Visa, MasterCard and Maestro;
• Electronic wallet such as Skrill and Neteller;
• PaySafeCard vouchers;
• Directly in the agency.

What do I do if I have problems carrying out the deposit transaction?

Please contact the Support Service at the e-mail address [email protected] . If an error is encountered, please make a print screen and send it to our colleagues at the e-mail address mentioned above, with the observation that you can't carry out deposit transactions.

Can I make a deposit by bank transfer?

This method is not available to make deposits in your Stanleybet.ro account.

How do I make a deposit by using PaySafeCard?

Log in to your Stanleybet.ro account and access the “Deposit” button in the upper right side of the home page. Then select the PaySafeCard deposit method and fill in the amount you want to deposit into your account. Once the new page pops up, please carefully fill in the PaySafeCard code from 16 digits. Tick the box "Yes, I accept the Terms and Conditions" and click on “Pay” button to complete the deposit.

How do I make a deposit by using Skrill?

Log in to your Stanleybet.ro account and access the “Deposit” button in the upper right side of the home page. Select the Skrill payment currency and enter the amount you wish to deposit. You will be redirected to Skrill page where you must log in to your Skrill account and confirm the deposited amount.

How do I make a deposit by using Neteller?

Log in to your Stanleybet.ro account and access the “Deposit” button in the upper right side of the home page. Then select the Neteller payment method and carefully fill in each mandatory field in this window. Thus, after entering the e-mail address or Neteller ID account, security ID or authentication code and the desired amount, please click on “Deposit” so that the amount reaches your Stanleybet.ro account.

How do I make a deposit by using TopPay?

Log in to your Stanleybet.ro account and access the "Submit" button, located at the top right of the main page. Then choose the amount you want to deposit and select the TopPay deposit method. Select the "Generate QR code" option and present the code at any of the TopPay payment terminals or the TopPay agent to complete the payment.

How do I make a deposit by means of Stanleybet agencies?

If you select this deposit method, go to any of Stanleybet agencies. You must have your identity document to make such transaction. Tell the clerk your user name, e-mail address used to register the account as well as amount to deposit. This will help you to instantly debit your Stanleybet.ro account.

Which is the minimum and maximum limit of the deposit?

The minimum amount for all deposit methods is of 20 lei, while the maximum amount for all methods agreed by our website reaches 20.000 lei.

What do I do if I want to change the registered card with another card?

Log in to your Stanleybet.ro account and access the “Deposit” button in the upper right corner of the home page. Then select the card payment method and register a card that you wish to use.

What currency can I use to debit my Stanleybet.ro account?

You can made deposits in your Stanleybet.ro account only in LEI.

Where is my card number?

Your card number is written on the card and consists of 16 digits.

What is the CVV2 Code?

The CVV2 code is on the back of the card and consists of a group of 3 digits. This code is also used for online payments, being considered a card safety measure.

How do I perform a withdrawal transaction from my Stanleybet.ro account?

Log in and click on the balance in your Stanleybet.ro account. Here you have the “Withdrawal” option. Please enter the amount you want to withdraw and your card number and click on “Send Application” to complete the procedure. If you want to make the withdrawal directly from the agency, please enter the desired amount and select the location where the transaction is to take place. Don't forget to click on the “Send Application” button to send your transaction for approval.

Which are the accepted payment methods?

Payment methods accepted by Stanleybet.ro are:

• Debit card such as Visa Debit;
• Credit card such as Visa, MasterCard and Maestro;
• Electronic wallet such as Skrill and Neteller ;
• PaySafeCard vouchers;
• Directly at Stanleybet agencies.

I have problems making the withdrawal. What do I do in this case?

Please contact the Support Service at the e-mail address [email protected]. If an error is encountered, please make a print screen and send it to our colleagues at the e-mail address mentioned above, with the observation that you can't carry out withdrawal transactions.

Which is the minimum and maximum limit of the withdrawal?

In case of Card Credit, Card Debit, Electronic Wallet and Agencies, the minimum withdrawal limit is of 20 lei. As regards the withdrawal maximum limit, it reaches the amount of 40,000 lei for a Credit Card, Debit Card and Electronic Wallet and the amount of 20,000 lei for withdrawals from Stanleybet agencies.

How long will it take until the withdrawal transaction takes place?

The processing period of a withdrawal from Stanleybet.ro account varies depending on the payment method used. For example, a withdrawal made toward a credit or debit card lasts between 2 and 5 working days due to normal banking procedures, while a withdrawal performed by Skrill, Neteller or PaySafeCard is immediate. Also, at Stanleybet agencies you can withdraw the desired amount within maximum 48 hours from the confirmation of the transaction.

Are my transactions/personal data safe?

You are very important to us, and the confidentiality of your data has been the key element considered by us when building our website. We assure you that we are complying with the highest standards regarding the encoding of your data so that they may not be used for other purposes.

Can I encounter any difficulties when making a withdrawal?

As long as you have the requested amount, you should not encounter any difficulties. Moreover, we ask you to consider that you must send the withdrawal application by the same payment method as in case of the deposit. Also, if you are in the possession of a bonus, you must comply with all restrictions imposed to be able to make new withdrawal applications.

Can I change or cancel the withdrawal if I have already made it?

Yes, you can cancel a withdrawal transaction only if it is still pending and was not processed and recorded by our Payment Department.

How can I find out the status of my withdrawal?

Log in and click on the balance in your account. Here you have the “Waiting Withdrawals” option. Access this rubric and you will have access to the status of your withdrawal transactions.

Which are the sports for which I can bet at Stanleybet.ro?

We have prepared for you a wide range of sports so that you have the possibility to bet on sporting events in all areas.

At this moment we have more than 80 sports and hundreds of professional competitions. Therefore, you will find in our offer events that are part of famous sports such as Football, Tennis, Handball, Basketball, Boxing, Volleyball, Ice Hockey, as well as events from less known sports such as Badminton, Pesapallo, Chess, Gaelic Sports, Cricket etc.
Also, remember that the most important sport events can be found in the LIVE rubric of our website, where you can place bets even during the events.

How can I place a bet?

Please log in to your Stanleybet.ro account and follow the steps below:

1. Accesses the “BETTING” section on the upper left side of the home page;
2. Search for events you want to a bet on, either directly or by using the search engine available on the webpage;
3. Select the odds of the event on which you want to bet;
4. Your betting ticket will immediately appear to the right of the page;
5. After filling in the desired events, place the bet and click on “Bet".

We advise you that, before you begin this process, you should check your Stanleybet.ro account balance to see if you have the amount you are to bet.

How can I place a LIVE bet?

Please log in to your Stanleybet.ro account and follow the steps below:

1. Accesses the “LIVE” section on the upper left side of the home page;
2. Search for events on which you wish to bet;
3. Click on the odds of that event;
4. Your virtual gaming ticket will immediately appear to the right of the page;
5. After filling in the desired events, place the bet and click on “Bet".

We advise you that, before you begin this process, you should check your Stanleybet.ro account balance to see if you have the amount you are to bet. We also remind you that in LIVE bets category odds may change from one moment to another, depending on the evolution of that sporting event.

Can I make on the same ticket pre-match and live bets?

Yes, you can combine pre-match events (events that did not start yet) and live events (events in progress) on the same ticket.

I received a Free Bet. What is it?

Free Bet is one free bet. It can be used as stake when making a bet. Remember that each Free Bet has Terms and Conditions for use, as well as an expiry date.

I received a Free Bet. How can I use it?

Free Bets will be available in your account and you can use them directly when making your bet. They are posted in the "My Free Bets” section in the left menu of the home page. To make a bet by means of a Free Bet, after you make the bet you must select the available Free Bet instead of the stake.

How do I know if my bets are successful?

Log in to your Stanleybet.ro account and access the balance of your account in the upper right side of the home page. Then follow the steps below:

1. Click on the balance or username;
2. Access "My Account” and then "Game History";

You can also see the details of your bets in the "History of Betting” section in the left menu of the home page. Once this page is opened, you will be able to see the status of all bets made by you.

What is the minimum stake for a bet?

When making a bet, please consider that the minimum stake is 0,10 lei.

What does football handicap mean?

The handicap is a type of bet that allows the showing of the final result of a game, but with applying a handicap of (-1), (-2), (-3), (-4) goals to the favorite team. Extra-time will not be considered. All bets will be considered void in case of abandonment.

What does Cash-Out mean?

Cash-out allows you to close a bet that is still in progress. The best part of the Cash-Out is that when you use it we guarantee a part of the possible gain. Remember that the amount you are about the receive depends on the real chances that your ticket has, to become green when you close the bet. You can use this option both for simple and for multiple bets.

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Chat is available daily between 8 AM and 12 AM.
Please contact us on email at [email protected].